Collabera Digital's Singapore Market Leadership

Parag Wagle

SVP & Country Head - Singapore

November 6, 2024

Share this article

What strategic initiatives has Collabera Digital undertaken to tailor its services to the unique needs and challenges of the Singapore market?

Singapore has always been in the forefront of Digital adoption.  Organisations have been leading their transformation agenda leveraging the latest digital technologies from Data & AI to Cloud and Security. At Collabera Digital we help our customers drive business transformation leveraging our domain experience, our  assets, our strategic partnerships and our deep engineering capabilities. We have also been successfully helping our customers address their changing technology talent needs through our Talent Transformation initiative, through which we curate specific customised talent for our customers.  Our CREATE – CREativity, Assessment, Training & Enablement program ensures we incubate future-ready talent, ensuring skilled professionals are not only readily available but also perfectly aligned to our clients’ specific business needs.

Could you share a recent success story or client partnership that exemplifies Collabera Digital’s impact and innovation in the Singapore market?

We’ve partnered with a major financial institution (FI) to leverage the power of Gen AI and automation, significantly reducing response and resolution times for Customer Service agents. This integration has boosted productivity and performance, resulting in faster issue resolution and a marked improvement in overall customer satisfaction.

As digital transformation continues to accelerate, what emerging technologies or trends do you believe will have the most significant impact on businesses in Singapore, and how is Collabera Digital preparing to address them?

As AI revolutionizes IT and business operations, we are driving business transformation through responsible AI models with governance, critical function co-delivery, and innovation. We are investing to ensure we are an AI ready organisation and we practice the philosophy of having AI in the forefront of everything we do, including all our associates going through various levels of AI proficiency training. Cybersecurity, now a pivotal technology driver, sees organizations investing significantly in security awareness, training, next-gen tools, and 24/7 intrusion monitoring. Through our continuous innovation, strategic partnerships and cutting-edge solutions, we continue to empower our clients by addressing this challenged – keeping their enterprise secure. 

What is the one personal philosophy you live by; and how does it impact your leadership?

Give your 100% to whatever you do and keep learning. This approach has helped me adapt to situations quickly, learn from experiences, and continuously improve.