Digital Operations

Bringing agility, intelligence and automation into enterprise operations to deliver sustained value

Agile, powerful, and efficient digital systems and processes are essential for every business today. In an always-on business environment, being available to customers, anticipating and meeting their needs, and a high degree of responsiveness are key to a profitable value model.

At Collabera Digital, we tap into the power of automation to achieve cost optimisation, scalability, competitiveness and quality enhancement. We help you determine which processes to re-engineer and the right technologies to deploy while building new enterprise capabilities into your existing platforms.

Ours is an agile strategy that evaluates every aspect of your business for potential disruption. We help you develop and implement human-centric strategies that deliver sustainable value.

Our Solutions

Data Center Operations

In a dynamic environment, we at Collabera Digital have been consistently helping our clients grow in scale and speed.

Our experts modernise operations with robust IT infrastructure services that combine reliability and resilience for our clients. This helps them operate and evolve the on-premise or hybrid compute and data centres seamlessly.

We further help manage, maintain and protect your existing IT infrastructure investments and on-premise data centres. Our research enables you to migrate only the right workloads to the Cloud.

Smart Service Desk & Workplace

Since customer experience has increasingly become a top priority across businesses globally, we are helping elevate CX and service efficiency through our AI-enabled service desk tools that have integrated human capabilities.

In fact, Collabera Digital is on a mission to enable and empower the art of workplace collaboration between you and your employees, while ensuring friction-free technology.

Enterprise Service Management

We provide superior and derisked ITSM capabilities for both processes and tools to help you accelerate service delivery while enabling cost optimisation and maturity.

To keep our clients ahead of their competitors, we offer automation and AI services, service integration and management (SIAM), DevOps and risk services. With our services, we make high-performance affordable and reliable.

Business Process Management

As a disruptor and innovator in the industry, Collabera Digital delivers BPaaS across the front, middle and back offices for insurance, retail, telecom and financial services worldwide.

Our services facilitate seamless and holistic customer/colleague journeys with high operational cost efficiencies. We help in re-engineering business rule engines, case management and workflows to get massive outcomes.

To modernise operations further, we leverage our client’s digital capabilities, agile processes and data-driven insights to drive 360-degree growth.

SRE Transformation

Through our competent SRE practice, we enable enterprise agility while enhancing future readiness. Due to this, our clients can efficiently respond to the dynamic market scenarios and ever-evolving customer behaviours.

Through a continuous feedback loop, we ensure our customers are always updated. While it assures them of our reliability, it also allows them to focus on other aspects of their business.

Data Center Operations

In a dynamic environment, we at Collabera Digital have been consistently helping our clients grow in scale and speed.

We further help manage, maintain and protect your existing IT infrastructure investments and on-premise data centres. Our research enables you to migrate only the right workloads to the Cloud.