CX & Automation

Drive future-forward growth with CX & Automation

Successful businesses know, CX is no longer a good-to-have, but an essential in today’s world. A powerful product or service paired with intuitive and delightful customer experience allows them to earn long-term customers.

Collabera Digital has developed seamless CX technology that integrates with automation to enable clients to stay ahead of the competition. This is achieved through rapid development and deployment of solutions via Low Code platforms. As always, the focus is on the user. Repetitive and manual tasks are eliminated when leveraging AI/ML methods for an enhanced experience. With us, businesses can zoom into innovating and building a highly sophisticated and powerful customer engagement model.

Our Solutions

CX Advisory

The world has gone digital and beyond. Businesses can no longer rest in the knowledge of their customer engagement and relationship being just adequate. The need of the hour is to transform the digital contact experience for everyone – your customers, partners and employees. In fact, the more ways you can think of engaging meaningfully with your customer, the better your sales.

At Collabera Digital, we intend to deliver superior functionality and customer understanding through our CX Advisory services. We develop effective and customised strategies to transform your customer experience through design thinking, AI and ML based solutions.

By combining agile technology and the latest in design, we are able to prepare a solid advisory for every client across products, services and verticals. All this, at every scale imaginable! A great CX Advisory helps take your business towards exponential growth and we are here to make that possible!

Customer Relations Solutions

Today’s customers are not satisfied with plain offerings and simple engagement. In fact, they gauge your potential not only in your segment but across industries. This leaves no place for a slip-up when it comes to designing experiences for the modern, intelligent customer.

Collabera Digital's expertise lies in knowing how its clients need a high-performing customer relations solutions package - one that streamlines important functions like sales management and identifies patterns and insights from aggregated data. We do so by leveraging our artificial intelligence and machine learning algorithms.

First, our team gains business insights and this becomes the basis for devising solutions to develop profitability. These solutions are built on platforms like Salesforce, MS Dynamics, and Pega among others. We then help accelerate adoption of digital channels that complement the dynamic customer’s behaviour, allowing businesses to be on top of any situation 24*7 across different channels.

Low Code Platforms

Low code platforms are the next big game-changer in technology, and few have truly understood and harnessed its potential yet. Collabera Digital helps accelerate your growth by tapping into the full potential of low code platforms.

We are experts at getting the most out of your investments in enterprise platforms like M365, Outsystems, Mendix and Appian. By enabling ecosystems driven by citizen developers and data scientists, we help you achieve faster transformation cycles, prototyping and reduced go-to-market times – all within secure parameters.

There is a plethora of advantages you get when you opt for Collabera Digital's low code platform services. Effective workplace collaborations can be held, robust applications and business intelligence help in seamless governance while you adapt and absorb to an ever-changing market conveniently.

Intelligent Automation & AI

The right mix of technology and human intelligence is the way ahead for any business that has set its sights on long-term growth. Intelligent automation and AI make this vision a reality.

The Collabera Digital team helps provide an ecosystem that is automated across all functions; from the front-end to the back-end office business processes via a combined human-bot team. It helps drive more business through a data-led transformation, one that is AI enabled.

We capitalise on some of the best innovations in the industry like robotic process automation, conversational AI and natural language processing to accelerate your business digitally, helping you outperform your competition consistently.